Most orders placed before 12.00pm (Monday-Thursday) are dispatched from our warehouse the same day. Please note that during busy periods dispatch times can be 1-2 working days.
Free delivery orders could take between 2-3 working days for goods to arrive.
*Highly Flammable goods (Acetone, Nail Monomer) cannot be shipped for free, even if order value is over £75.
Orders placed after 12.00pm during the week or at weekends are processed and dispatched the following working day (excluding Friday’s). No orders are processed, dispatched or delivered on Bank Holidays or weekends.
Orders leave our premises via UK Mail / DHL depending on delivery destination.
Some of our products are fragile and our expert team are trained in the best packing methods to protect your order. All consignments will be delivered to your specified ‘delivery’ address between the hours of 8.00am to 5.30pm Monday to Friday, Saturday deliveries may occur at times however this will depend on your local depot and can’t be requested.
Any Item not received must be reported to us by email 7 days after the order is placed. At this point we will contact the courier to investigate.
To ensure we offer a safe and efficient service you will be required to be able to accept the goods when the courier attempts to deliver, please ensure you provide a delivery address where someone will be able to accept your order. If for any reason a delivery is not possible between the above hours, your order will be taken to the local depot and a card or digital notification will be provided for you to rearrange delivery or collect at the local depot. A second delivery attempt will be made usually the following working day.
If you know this second attempt will not be convenient please arrange to collect from your local depot ASAP. Depots are usually open until 7.00pm (Depending On location) on any weekday. The goods will be held for a maximum of 5 days awaiting collection.
If you are unable to collect your order, we recommend that you call your local depot to arrange an alternative second delivery attempt. Failure to notify the courier 5 days of the first delivery attempt your order be returned to SNA PROFESSIONAL.
Please note that during busy times of the year (e.g. Christmas, Valentine’s Day, Mother’s Day) there may be a slight delay in the dispatch of your order, so please check our homepage for details of ‘last date to for delivery’ dates and allow extra time to receive your goods.
Please note if any courier could not deliver your goods due to not being able to get an answer or a signature at your property then they will return this back to us, should we get a return then a refund will be issued excluding delivery cost.
Free standard delivery will apply on all online orders over £75 ex VAT, telephone or email orders are excluded from this offer.
Free delivery does not apply to orders outside mainland UK.
Free delivery does not apply to orders that contain highly flammable liquids. For example, acetone and monomer.
Nail furniture and pedicure spa chairs are excluded from our free delivery offer, please call for quotation.
Saturday & Sunday delivery is not available.